Help Center

Please login at http://support.suntekstore.com using your email and order ID. Then submit your request via the "Contact Us" button at the left side of the page.

We will try to intercept your order but we cannot guarantee it because we ship out orders very quickly. If your order has been shipped, then it cannot be cancelled or changed.

Note that this depends on when we read your request and NOT when you sent your request.

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Defective Item:

• If an item is DOA (Dead On Arrival) or a fault becomes apparent in the first 120 days of delivery, then the buyer may request for a refund (money-back) or a reship.
• The buyer must inform us within the first 120 days of delivery.
• We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee. If the inspection result indicates that the item is not faulty, then the buyer is only eligible for a Store-Credit instead of a refund or reship.
• After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
• After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund instead.

Bought Wrong Item:

• If the buyer purchased a wrong item, then the buyer may request for an exchange or a Store-Credit. The buyer will not be eligible for a refund.
• The buyer must inform us within the first 120 days of delivery.
• The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
• A 30% restocking fee may be applied for all returns and exchanges at our decision.
• After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged item.

Shipped Wrong Item:

• If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
• The buyer must inform us within the first 35 days of delivery.
• Depending on the type of item, we we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.

Lost Item:

• An item is considered lost if it does not reach the buyer after 6 weeks of delivery.
• After the 6th week, the buyer is eligible for a full refund or a reship.
• We are responsible for the reshipping fee.

Out-of-Stock Item:

• If the buyer does not want to wait for an out-of-stock item and if he has paid by PayPal, then we will refund via PayPal.
• If the buyer does not want to wait for an out-of-stock item and if he has chosen to pay by credit card, then we will simply cancel the item and the order. The credit card will not be charged.

Cancelled Order:

• If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
• If the order can be intercepted and if the buyer has paid by PayPal, then we will cancel the order and refund the full amount via PayPal.
• If the order can be intercepted and if the buyer has chosen to pay by credit card, then we will simply cancel the order. The credit card will not be charged.
• If the order cannot be intercepted, then we cannot cancel the order. The buyer may return the item for a Store-Credit. The buyer will not be eligible for a refund.

Wrong Address & Undeliverable Address:

• If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
• If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
• If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.
• If the order is returned to us due to undeliverable address (or other unknown reasons), then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.

Instruction for Returning Item:

• Please contact us to get a RMA number BEFORE returning the item.
• Items without RMA number will not be accepted.
• Write the RMA number on the front of the package.
• The returned item must be in original packaging.
• For faster processing, please include a copy of your packing slip and write down your reasons.
• It is important to declare your package as a "Product for Return" on the Customs Declaration Form and also declare "$1" as the commercial value.
• Please send your return package to the following address:

C505# HuahanKeji, 16 LangShan Road, Kejiyuan North
Nanshan, Shenzhen, Guangdong 518057
China

• The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
• Please allow 10 business days to process your returns or exchanges.
• We reserve the right to refuse any returns or exchanges for any reasons.

Definitions:

• Initial shipping fee = the cost to ship an ordered item
• Return shipping fee = the cost to ship an item back to us
• Reshipping fee = the cost to ship a replacement or an exchanged item to the buyer

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You should receive your Order Confirmation Email within 1 hour of making the purchase. If not, then please check your spam or junk mailbox.

You should also receive your Shipping Confirmation Email after we have shipped out your order.

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We want to promote a fair marketplace and we encourage honest reviews about our products.

As our appreciation, we will reward you with 2 Suntek Points for writing a text review, 4 Suntek Points for posting a photo and 6 Suntek Points for submitting a YouTube video about the item you bought! Each point is worth US$0.10 and can be accumulated. You can use them for your next purchase in our store.

For each unique item, you may submit one text review, one photo and one video, therefore allowing you to earn a maximum of 12 Suntek Points (equivalent to US$1.20). If you have bought several unique items, then you can earn many points easily and quickly. We have many useful gadgets and accessories that are low-priced and you can actually get some of them for free by utilising your points, and best of all, with our Worldwide Free Shipping!

To submit your review, simply go to the Product Page of that item, scroll down to the "Product Reviews" section and click on the relevant link to write a text review, post a photo or submit a video.

To claim your reward points, you have to login to your account first. Click the "My Account" link at the top of any page.

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• What is Wish Wall?
  Wish Wall is basically a place where anyone could read and make wishes for any product not sold on SuntekStore. You make a wish, and we'll make it come true.
• How do I add notes on Wish Wall?
  Just click the 'Add Notes' button, then fill in all product information including Product Name, Description, Image Link, Amazon product link and your Email Address. No account sign-up needed.
• Why do you need my E-mail address?
  We require you to provide us with a valid, active email address so you will be informed once the product you request is available. We don't like spam any more than you do. We'll never share your Email address with others!

We have been online since 2001 and have expanded to become a household name that offers gadgets and accessories at bargain prices. We are an industry leader; one that is serious about offering value and savings, providing flexible shipping options and top-level customer service, and ensuring a safe and secure online shopping environment. We are also famous for our generous 120-day Return Policy.

Online visitors have learned to look for trust signs when they transact online. Our checkout page is a GeoTrust SSL-protected website. The True Site Seal at the left-side of our checkout page assures that your information is protected. The reality is that this is known to be more secured than placing an order over the phone and providing your billing information to a random agent whom you do not even know. However, if you are still nervous about ordering online, then please give us a call at 1-877-513-3866. We will be pleased to assist you.

We do not have a store front or retail shop. We ship directly from Hong Kong, China. You are able to enjoy such low prices and even worldwide free shipping because we take advantage of the lower operating costs (in warehousing and logistics) and we bypass the middlemen. We pass on the savings to you! It is by Air Mail and most items arrive well within the advertised time-frame. If you are in a hurry, then you still have the option of our Expedited Shipping.

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Email: customer_service (please add @WebSecureMail.com)

Telephone & Fax: 1-877-513-3866

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